Tis the season of gift-giving – and returning. January sees retailers flooded by returns as consumers send back unwanted gifts and regret those sales bargains. The cost to shops of this activity is huge. But there are some simple things retailers can do to support customers and reduce returns.

Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.

A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.

CX Educator Sandra Thompson talks psychological safety and how it could help your teams operate on a whole new level.

Psst! These are our five key tips to transform your customer experience into something absolutely smashing. Just don’t tell your competitors!

Mark Adams, Member Services Director at Pure Planet, discusses how service design contributes to the experience you want to deliver to your teams, customers and members.

COVID sent everyone scuttling back home as fast as an incoming Tsunami causes mass evacuation. Organisations, customers and employees found themselves displaced from any familiar lifestyle. Now forced to cope with the logistical, cognitive and emotive impact of lockdown.

The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.

What matters most to your customers right now? If you’re not listening to them, you cannot know the answer – and your customer experience will certainly miss the mark.

How the COVID-19 pandemic has brought about a CX digital transformation that’s unlikely to be reversed

With the right technology and careful planning, working from home creates huge opportunities for contact centres

So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.

Imagine you’re standing at a bar and the barman comes over to serve you.

UNLOCKING INNOVATION ON YOUR JOURNEY TO CLOUD

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Los Bots son soluciones cada vez más extendidas entre las compañías de Seguros. Su gran capacidad de gestión de siniestros y de absorción de las llamadas o la posibilidad de instalarlos en canales de chat, ha hecho que las compañías inviertan cada vez más en este tipo de asistentes conversacionales inteligentes.  

Slash call volumes while boosting customer satisfaction. Give your customers more control over their journey and free up your staff to focus on the problems that need a human touch. 
Too good to be true? Not with Sabio’s AI solutions.
 

Reduzca drásticamente el volumen de llamadas y aumente la satisfacción del cliente. Proporcione a sus clientes un mayor control sobre su viaje y libere a su personal para que se centre en los problemas que necesitan un toque humano. ¿Demasiado bueno para ser verdad? No con las soluciones de IA de Sabio.

The last few years have seen an unprecedented pivot towards digital service delivery. With most interactions now beginning with some form of digital customer experience, leading brands increasingly recognise that initial engagement must be backed up by deep integration across their end-to-end customer journeys.

Sabio ha presentado el webinar Mejora de Employee Experience a través de la gamificación junto con Verint, en el que han participado Rocío Rodríguez, Insight Sales Specialist en Sabio, Marcelo Leite, Solutions Consultant, Alexandre Bertrand, Head of Gamification Solutions y Sheila Sanz, moderadora del evento digital y Field Marketing Manager en Sabio.

Sabio ha presentado el webinar Mejora de Employee Experience a través de la gamificación junto con Verint, en el que han participado Rocío Rodríguez, Insight Sales Specialist en Sabio, Marcelo Leite, Solutions Consultant, Alexandre Bertrand, Head of Gamification Solutions y Sheila Sanz, moderadora del evento digital y Marketing Field Manager en Sabio.  

• The Customer Experience (CX) transformation specialist is sponsoring Rich Goodwin Airshows’ custom-built Jet Pitt muscle biplane
• Sabio and Rich Goodwin – an ex-RAF Tornado pilot – both share a passion for innovation & technology aimed at enhancing customer experience in their respective fields
• Sabio’s sponsorship will support Rich Goodwin Airshows’ innovation efforts and is aimed at encouraging the next generation of STEM Aviators and Engineers

Disrupt CX 2020 conference transitioned from physical to digital in just 10 days, with 90% online attendance.